Fluture · Bubbles
Bubbles Support
Help with creating 360° tours, exporting your work, cloud links, accounts, and purchases.
Last updated: August 26, 2026
Contact support
Email us at contact@homs.com.co and include the device model, iOS or Android version, app version, and the steps that caused the problem. Please do not include your password or payment-card details.
Common questions
A purchase or subscription is not showing
Open Bubbles, go to Account, and choose Manage subscription or Restore purchases. Make sure you are using the same Apple App Store or Google Play account used for the purchase.
I cannot publish a cloud link
Cloud publishing requires an account and an active Bubbles Pro subscription. Choose monthly or yearly in the app. Check your connection, sign in again, and retry. Pro links remain live while subscribed, with seven days of grace after the backend first observes a lapse. Previously purchased Basic Links and Annual Links retain their original 90-day and one-year durations; these products are not offered for new purchases.
My local tour or export is missing
Signed-in properties and full tours back up to your account and restore after sign-in. Listing photos and videos are device-only; export or share them before signing out, which clears Bubbles data from this device after a final backup. Check Files for exports you already saved outside the app.
How do I report a bug?
Email support with a short description, the exact steps to reproduce the issue, and a screenshot or screen recording if available. We will use the information only to investigate and respond to your request.
More information
Read the Privacy Policy and Terms and Conditions for more information about Bubbles.